Refund policy

Policy Scope – Online Parts & Accessories Only

This Return & Refund Policy applies exclusively to eligible golf cart parts, accessories, wheels, tires, batteries, and related products purchased through the Freedom Custom Carts online store.

This policy does NOT apply to purchases of new, used, or custom-built golf carts.

All complete golf cart purchases are governed by the terms and conditions of the individual vehicle purchase agreement, sales documentation, and any applicable manufacturer warranties.

The 30-day return period and other provisions outlined below apply only to eligible online parts and accessories purchases.

Freedom Custom Carts – Return & Refund Policy

30-Day Return Policy

Freedom Custom Carts offers a 30-day return policy. Customers have 30 days from the date their order is delivered to request a return.

To qualify for a return, merchandise must meet the following conditions:

  • Items must be unused, undamaged, and in the same condition as originally received.

  • Items must be returned in their original packaging, including all applicable tags, accessories, and components.

  • A receipt or proof of purchase is required.

  • All returns must receive prior authorization from Freedom Custom Carts.

Return Requests & Instructions

To initiate a return, please contact us at freedomcustomcarts@gmail.com with your order number and reason for the return.

Once your return is approved, we will provide instructions and, if requested, a return shipping label at the customer's expense.

Return Shipping Address:

Freedom Custom Carts
6209 NW Bell Road
Parkville, MO 64152

Important: Items returned without prior authorization will not be accepted.

Restocking Fees & Shipping Charges

All approved standard returns are subject to the following terms:

  • 10% Restocking Fee: A 10% restocking fee will be deducted from the eligible product purchase price.

  • Original Shipping Charges: All original shipping charges are nonrefundable.

  • Return Shipping: Customers are responsible for all return shipping expenses.

  • Return Shipping Labels: Freedom Custom Carts can provide a return shipping label upon request. The label must be paid for by the customer or its cost will be deducted from the refund.

  • Refund Amount: Refunds will be calculated based on the eligible product purchase price, minus the 10% restocking fee and any applicable shipping charges.

These terms apply to standard customer-requested returns. Returns involving damaged, defective, or incorrect merchandise will be reviewed separately, subject to applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your merchandise arrives damaged, defective, or incorrect, contact us promptly at freedomcustomcarts@gmail.com.

Please include your order number, a description of the issue, and photographs when applicable.

We will evaluate the situation and work with you to determine an appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom-built, personalized, or specially ordered merchandise

  • Items that have been installed, used, altered, or damaged after delivery

  • Hazardous materials, flammable liquids, or gases

  • Final-sale or clearance items identified as non-returnable at purchase

  • Gift cards

Exceptions may apply to defective or incorrectly supplied merchandise and where required by applicable law.

If you are unsure whether an item qualifies for a return, please contact us before making your purchase.

Exchanges

If you would like to exchange an item, please contact us to confirm eligibility.

The quickest way to obtain a replacement is typically to complete an approved return and place a separate order for the desired product.

European Union – 14-Day Cooling-Off Period

If merchandise is shipped to a customer in the European Union, applicable consumer protection laws may provide a 14-day right to cancel or return an eligible purchase without providing a reason.

Where this statutory right applies, it takes precedence over conflicting provisions of this policy, including applicable fees and return conditions.

Refund Processing

Once your returned merchandise has been received and inspected, Freedom Custom Carts will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method within 10 business days of approval.

  • Applicable restocking fees and nonrefundable shipping charges will be deducted.

  • Additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Information

Freedom Custom Carts
6209 NW Bell Road
Parkville, MO 64152

Email: freedomcustomcarts@gmail.com
Website: www.freedomcustomcarts.com

For questions regarding returns, refunds, or product eligibility, please contact our team before returning merchandise.